About Livewire Performance

Vision

Fun through learning – We believe that joy is a powerful catalyst for growth. Our vision is to create a learning environment where fun isn’t just encouraged – it’s essential.

Mission

Learning through fun – We turn traditional training on its head by making learning engaging, energetic, and full of meaning. Our goal is to ensure every Livewire experience leaves people better, brighter, and inspired to achieve more.

Our Values

At Livewire, we believe in building lasting impact by anchoring everything we do in our core values:

Honesty
We speak the truth and deliver on our word, even when no one is watching. Transparency drives our relationships.

Kindness
We lead with compassion and create safe spaces for teams to grow, connect, and thrive.

Reliability
You can count on us. From start to finish, we show up, follow through, and remain consistent.

Loyalty
We build partnerships for the long term, standing by our clients, our team, and our mission through every challenge and success.

Meet Audra Lamoon

Founder of Livewire. Duchess of Hospitality. Learning Architect. Culture Strategist.
Audra Lamoon is the driving force behind Livewire Performance, a consultancy known for transforming service culture across real estate, hospitality, and retail sectors. With over 25 years of experience beginning in aviation and evolving into global leadership, Audra brings a people-first strategy and deep behavioural insight to every engagement.

Through Livewire, she has trained thousands, from C-suite leaders to frontline staff, helping brands such as The Walt Disney Company, Hines, Greystar, Invesco, The Carlyle Group, Al-Futtaim, Jamestown, Mercure Hotels, and others deliver exceptional customer experiences. Her dynamic and empathetic style leaves a lasting impact on both team performance and guest satisfaction.

Audra also leads Livewire’s Experiential Mystery Shopping, a distinctive reporting platform that links real-time service insights with learning outcomes and measurable change.

Whether coaching luxury apartment teams or facilitating executive workshops, her work is grounded in emotional intelligence, clear communication, and authentic service.

She continues to lead programmes across the UK, the US, and the Middle East.

She is also a passionate advocate for workplace longevity and animal welfare.

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