Much is written about Mystery Shopping, but until I met Audra, I had no idea how detailed and relevant it could be. Her approach is to really get into the details of a visitor experience to fully understand how it works.

The icing on the cake is her unrelenting enthusiasm, energy, and positivity, making the whole process illuminating and enjoyable. It’s a pleasure working with Audra.

Livewire have provided robust and thoughtful feedback into the guest experience on our assets, from the first phone call or email through to the letting stage, celebrating where the teams shine or allowing us to pinpoint specific areas where we can improve.

This insight has been vital as we consider how to build training and support programs for the teams on site, along with updating business and marketing plans that align with our values on how our residents and guests should experience their journey to find their perfect new home as we strive to provide the best service throughout the residential lifecycle.

I highly recommend Livewire for hospitality training. Their comprehensive and engaging training programs have proven to be invaluable for our mixed-use properties. Audra Lamoon and her trainers are experienced and knowledgeable, and the interactive approach they use ensures that all participants are fully engaged and prepared to excel in meeting a property’s guest experience goals.

Our team performance and customer satisfaction have improved significantly since implementing their training. Choosing Livewire is a wise investment that will enhance your brand experience and overall success.

If you want real training and implementation that works, use Livewire.

I highly recommend Livewire for hospitality training. Their comprehensive and engaging training programs have proven to be invaluable for our mixed-use properties. Audra Lamoon and her trainers are experienced and knowledgeable, and the interactive approach they use ensures that all participants are fully engaged and prepared to excel in meeting a property’s guest experience goals.

Our team performance and customer satisfaction have improved significantly since implementing their training. Choosing Livewire is a wise investment that will enhance your brand experience and overall success.

This program has truly transformed traditional mystery shopping. Beyond outdated systems, Livewire captures genuine customer interactions, prioritizing insightful, personalized feedback. The platform is innovative, facilitating in-depth insights for businesses. The report is an ideal tool for businesses keen on rapid improvement, fostering positive change and enhanced customer satisfaction. Its constructive nature promotes team cooperation and involvement. If you’re after a progressive approach to mystery shopping, Livewire is the choice I would warmly recommend.

We are thrilled with the level of detail and observations in the mystery shopping and engagement service. This data will benefit us in our planning as we advance with our mixed-use projects and is exactly what we need.

In fact, we are looking forward to the next mystery shop! We appreciate all their work, which enables us to improve our high services even further. Our whole team sees the report and implements the actions, it’s a team effort.

Livewire has been instrumental in improving our relationships with our team, contractors and most importantly, Atlantic Station guests.

I have had the privilege of working with Livewire for the past 10+ years on several properties and on two different continents. Always up to the task whether it was management development with specific personal growth goals or changing the entire culture of a company. Audra’s forthright, direct nature enables her to focus on the issues in quick time and begin the process as her heals hit the ground. I have monitored her interactions with the staff, and I found all programmes to be spot on and entertaining for the participants. Livewire has been a game changer for me at my properties and, with luck, will be in the many future properties.

Livewire have been instrumental in building our company culture from the get-go. I definitely feel like Audra is the ‘secret recipe’ to our success and we plan to continue working with her for years to come. Audra and I have also participated on NAA panels together and as speakers. She always gets great reviews, and she has picked up many clients from her panel discussions.

We have had the distinct pleasure of partnering with Audra Lamoon and her company, LiveWire, for the past 14 years—and the impact has been nothing short of transformational. Audra brings world-class hospitality training from the UK and delivers it with unmatched energy, insight, and authenticity here in the United States.

Audra has become our “secret sauce”—the driving force behind the elevated hospitality standards that set us apart from our competitors. Her ability to connect with our associates, inspire genuine engagement, and raise the bar with every session is remarkable. Each class she leads is more impactful than the last, and her training is consistently cited as one of the most meaningful experiences by our team members.